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Warranty Repair PolicyThe following information offers the particulars concerning CDI’s policy and procedures when pertaining to our 1-year warranty, extended maintenance contracts, tech support, re-stocking, shipping and handling fees as well as primary contacts and their numbers in case any questions should arise. Mailing Address for purchase orders, correspondence, etc. Shipping Address for shipments, returns, etc. Telephone #: (973) 772-6997 Fax #: (973) 772-0747 Note: Products returned to CDI for any reason MUST have an RMA#. Please contact technical support at (800) 359-8561 to obtain the necessary RMA#’s prior to return of any products, except for our PCM-US-2. Item will not be accepted for return after sale. Payment Terms: NET 30 F.O.B Terms: 2 options – please advise which you prefer Warranty: All CDI products come with a one-year warranty, which includes free repair of any non-working product along with on-line and toll-free technical support. After the warranty period expires, if it is determined by CDI technicians that the unit needs to be returned for troubleshooting, testing and/or repairs, the customer will be assigned an RMA#(Return Merchandise Authorization) against which the unit has been authorized for return (at customers expense). Note: For any unit coming back for repair and it is found that the unit was opened and handled with prior to us receiving it will automatically null and void their warranty terms. Repair charges will apply. It is recommended the Maintenance Agreement be purchased at the same time as the product so the agreement runs concurrent with the one-year warranty. Scheduled rollouts will have a single anniversary date agreed by both parties. Note: Maintenance must be paid within 30 days of invoice. If maintenance agreements are not purchased at the time of equipment order, the following applies: Upgrades: Firmware/software upgrades maybe purchased at $25.00 each if the HEX file is delivered via email or through our FTP server. The cost for units returned to us to install the upgrade is $75.00 each. Repair & Returns: Repair costs for each device is as follows: Note: Any of our products leaving our facility must be invoiced. Non-working devices need to be returned within 10 days of receipt of advance replacement to receive full credit or invoice will be mailed. Technical Support: Coverage hours are Monday through Friday, 8:00am to 5:00pm EST via our toll-free number (800-359-8561) or on-line at support@commdevices.com Re-stocking: Any merchandise returned within 30 days of invoice are subject to a 15% re-stock fee, except for our PCM-US-2 will not be accepted for return after sale. Shipping & Handling: F.O.B – Origin, Clifton, NJ via UPS 2nd Day service, unless otherwise specified. Our handling fees are subject to $10.00 on domestic and $25.00 on international shipments. Drop shipments to any international country are subject to a $50.00 administration fee. All international purchases shipping directly to their country destination, requires payment in advance. CDI’s banking information will be provided to you along with invoice for payment. End-user is responsible for all duties and taxes when equipment reaches its country destination. Quotes do not include shipping or handling fees. Only if requested, we could provide you with an estimated cost. In order to do so, you must provide us with city, state and zip code of shipping destination. Example of calculated shipping cost within a Continental U.S. “CONUS” location: shipping quantity 1 outside the 1 day delivery zone weighing less than 5lbs is $20.00 per unit using UPS-2nd Day service.
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