OOB & Reducing Truck Rolls

The term “5-nines” is often used to demonstrate network reliability. 5-nines, or 99.999% uptime, has long been the de facto standard, a measurement upon which solid networks are rated. However, network uptime has hard costs, and – like every technology decision – the options need to be weighed.

Some questions which will drive your uptime costs include: What’s your typical response if a router or firewall becomes unreachable at a remote location? Do you dispatch a technician to a remote site, or are there personnel on location to remotely assist? What do you do for off-hours issues? How do you handle problems at a co-location facility?

When speaking with our customers about remote power control, we often use the example of the cable TV set-top box that we all have in our homes. We’ve all been trained to power-cycle the cable box when service is interrupted; and the same is true for your network and security appliances. The ability to power-reset a network device remotely – without the end user (customer) being involved – is an invaluable asset.

Most organizations have lots of documentation and procedures to handle remote outages. If you’re engaged with CDI, you already have a secure path the serial console port, but did you know you also have a mechanism in place allowing you to power-cycle serially connected devices?

Every CDI device ships with remote power control capability. Several appliances have built-in, redundant, power control features in the same 1u chassis as out-of-band serial connections.

If you’re looking for a simple way to improve response times for incidents and cut back on dispatching repair personnel, CDI’s integrated power control is a terrific tool.

For more information please visit www.commdevices.com/products/.